Refund policy

Our First-Purchase Guarantee

Try anything new from Uproot Clean risk-free. The first time you buy a product from uprootclean.com, you can send it back within 30 days of delivery for a full refund of the product price to your original payment method.

  • It covers your first purchase of each product, whether it's a one-time order or your first subscription order.
  • Different sizes, scents, colors, bundles, and versions of the same product count as the same product.
  • Bought that product before? Repeat purchases aren't refundable, unless something arrives damaged, defective, or wrong (see below).
  • Opened or used? That's fine. Just send back the items you want refunded.
  • Your refund covers the product price. Shipping isn't refunded (see Shipping Costs).

How to Start a Return

  1. Start a chat or email help@uprootclean.com within 30 days of delivery. Have your order number handy.
  2. Once your return is approved, we'll share the return address and an RMA.
  3. Pack up the items and ship them back with the carrier of your choice. You're responsible for the return label and shipping cost. We recommend a trackable service.
  4. Once your return arrives and is checked in, we'll refund your original payment method. Refunds usually show up within 5–10 business days.

Please don't send items back before your return is approved. We can't process packages that arrive without one.

Damaged, Defective, Wrong, or Lost Items

On any order, we'll make it right when something arrives damaged, defective, or wrong, or when a package goes missing. That includes repeat purchases and subscription renewals.

  • Let us know within 14 days of delivery (for a lost package, within 14 days of the expected delivery date).
  • Start a chat or email us at help@uprootclean.com with your order number and a photo of the item.
  • We'll send a replacement or a refund. If we need the item back, we'll let you know in chat.

Subscriptions

  • If your first subscription order is your first purchase of that product, it's covered by our First-Purchase Guarantee.
  • Renewal orders aren't refundable once they've shipped, unless they arrive damaged, defective, or wrong.
  • You can skip, change, or cancel anytime before your next charge in Manage Subscription or by emailing help@uprootclean.com.
  • Canceling stops future orders. It doesn't refund renewals that have already shipped.

Shipping Costs

  • Original shipping charges aren't refunded.
  • You're responsible for return shipping, including buying the label.
  • We recommend a trackable service so you can follow your package.

What Isn't Eligible

  • Repeat purchases of a product you've bought before, unless it arrives damaged, defective, or wrong, or the package is lost.
  • Subscription renewals that have already shipped.
  • Orders with a chargeback. Opening a chargeback ends refund eligibility for that order.
  • Packages refused at delivery or marked Return to Sender.
  • Orders bought for resale.
  • Purchases from Amazon or any store other than uprootclean.com. Please return those through the store where you bought them.

Cancellations and Exchanges

  • Cancellations: If your order hasn't shipped yet, chat with us or email help@uprootclean.com as soon as you can and we'll do our best to cancel it.
  • Exchanges: We don't do direct exchanges. If it's your first purchase of that product, start a return and place a new order for what you want. If we sent the wrong item, we'll send the right one.

Questions?

Start a chat at uprootclean.com or email us at help@uprootclean.com. We're happy to help.